Contact Us - Octoplumb

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Our Details

Our experienced and helpful staff will always be happy to assist you. For a no obligation quotation please call today, or simply complete the form.

Please note that Octoplumb Ltd will not divulge your contact details to any other 3rd party.

Complaints Procedure

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards. In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible.

Our Procedure

Either call us on : 01902 845 978
Or write to us at : 1 Wood Cottages, Codsall Wood Wolverhampton, West Midlands WV8 1QX. (Please request proof of receipt if posting) Or email us : octoplumb@btinternet.com

We aim to respond within 2 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact them on 01174 566 031 or via their website

Our Accreditations

To ensure our customers receive a high standard of workmanship and professionalism, our company is accredited and monitored by several trade and industry bodies.